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Online Transactions

Refund Policy

All sales are final and non-refundable.

If an error or discrepancy has occurred with your online purchase or donation, please contact the Canadian Museum of Nature immediately.

Please provide your name, phone number and email address, the date of your purchase or donation, and your order number.

Up to 10 business days may be required to resolve the issue.

Terms and Conditions

All ticket sales are final and non-refundable.

The barcode allows one entry only during the date(s) on your ticket.

The museum reserves the right to refuse service to fraudulent or suspect ticket holders. Unauthorized duplication of your ticket may prevent your admittance to the event.  The museum is not responsible for any inconvenience caused by unauthorized duplication.