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Online Transactions

Refund Policy

All sales are final and non-refundable.

If an error or discrepancy has occurred with your online purchase or donation, please contact the Canadian Museum of Nature immediately.

Please provide your name, phone number and email address, the date of your purchase or donation, and your order number.

Up to 10 business days may be required to resolve the issue.

Terms and Conditions

All ticket sales are final and non-refundable.

The barcode allows one entry only during the date(s) on your ticket.

The museum reserves the right to refuse service to fraudulent or suspect ticket holders. Unauthorized duplication of your ticket may prevent your admittance to the event.  The museum is not responsible for any inconvenience caused by unauthorized duplication.

As a visitor to the Canadian Museum of Nature, you agree, on your own behalf and on behalf of any minor children accompanying you, to be photographed, videotaped or filmed, and grant the museum permission to put the finished footage/photography to any uses that it may choose, including marketing, advertising and public-relations-related activities. You hereby release, discharge and agree to save harmless the museum, its affiliates, employees, officers and directors from any liability or claimed liability in connection with the use of your photograph, likeness or performance, including but not limited to any claim you have or may have for invasion of privacy, misappropriation and/or defamation.